We do not accept returns of goods once delivered. You may however choose to return the full order at the time of delivery without opening the package (or breaking the seal).
In case of damaged or faulty goods, we will provide replacement goods on a case-to-case basis should there be any breakage during delivery or if the products are found to be faulty. Such cases must be notified to us at firstname.lastname@example.org within 24 hours of receiving the order along with a copy of your invoice, photograph of the product and reason for requesting replacement. All replacements are solely at the discretion of Gray Mackenzie & Partner’s and requests will be processed within 48 hours of receiving such requests.